Welcome to ZenGro Tax. These Terms of Service govern your access to and use of the ZenGro Tax website and its online features.

ZenGro Tax is an operating name of ZenGro Financial Corp., a Canadian corporation.

By accessing or using this website, you agree to these Terms of Service.

1. Website Purpose

This website provides information regarding services offered by ZenGro Tax, which may include:

• Personal income tax preparation
• Corporate income tax preparation
• Bookkeeping
• Payroll services
• GST/HST preparation and filing
• Tax planning and related tax support
• Other financial and administrative services

Availability and scope of services may change from time to time.

2. No Client Relationship Through Website Use

Using this website, requesting information, submitting a contact form, uploading preliminary documents, or booking a consultation does not automatically establish a professional relationship.

A client relationship begins only when ZenGro Tax accepts an engagement and any required engagement letter or service agreement has been completed.

3. Client Responsibilities

When engaging ZenGro Tax for services, clients are responsible for providing complete, accurate, and timely information and documentation.

Clients remain responsible for reviewing their tax returns, financial information, filings, and other documents before approval or submission where applicable.

ZenGro Tax is not responsible for consequences arising from inaccurate, incomplete, misleading, or late information supplied by a client or third party.

4. Filing Deadlines

Clients are responsible for providing requested documents sufficiently in advance of applicable filing or payment deadlines.

Submission of documents to ZenGro Tax does not guarantee that a return or filing can be completed before a particular deadline unless this has been specifically agreed upon.

5. Fees and Payment

Fees for professional services may vary according to the type and complexity of the work required.

Applicable fees will be communicated to clients before or during an engagement, as appropriate.

Additional work outside the originally agreed scope may result in additional fees.

6. Electronic Communications

You acknowledge that ZenGro Tax may communicate with you electronically, including through email, telephone, video conferencing, secure portals, and other electronic communication methods.

While reasonable safeguards are used, no electronic communication system can be guaranteed to be completely secure or uninterrupted.

7. Document Submission

Where ZenGro Tax provides a secure document-upload or client-portal facility, clients should use the designated secure method for transmitting sensitive tax and financial documents whenever possible.

Clients should avoid transmitting highly sensitive documents through unsecured communication channels.

8. Intellectual Property

Unless otherwise stated, website content, including text, graphics, branding, design elements, logos, and original materials, is owned by or licensed to ZenGro Financial Corp.

Content may not be copied, reproduced, republished, distributed, or commercially exploited without prior written permission, except where permitted by law.

9. Acceptable Website Use

You agree not to misuse the website, attempt unauthorized access to systems or accounts, introduce malicious software, interfere with website operation, impersonate another person, or use the website for unlawful purposes.

10. Third-Party Services

Our website may integrate or link to third-party platforms, including payment processors, scheduling systems, client portals, accounting software, analytics providers, or other technology providers.

Use of those services may also be governed by the respective provider’s terms and privacy policies.

11. No Guarantee of Results

ZenGro Tax does not guarantee a particular refund, reduction in taxes, CRA outcome, financial result, business result, or other outcome.

12. Website Availability

We may modify, suspend, discontinue, or restrict access to any portion of the website at any time.

We do not guarantee that the website will always be available, uninterrupted, error-free, or free from harmful components.

13. Limitation of Liability

To the extent permitted by applicable law, ZenGro Financial Corp. will not be liable for indirect, incidental, special, consequential, or similar damages arising solely from use of, inability to use, or reliance upon this website or its general informational content.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

14. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, disclose, protect, and retain personal information.

15. Governing Law

These Terms will be governed by the applicable laws of [Province/Territory] and the federal laws of Canada applicable therein.

16. Changes to These Terms

We may update these Terms periodically. The revised version will be posted on this website with an updated “Last Updated” date.

Continued use of the website following an update constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

17. Contact Us

Questions regarding these Terms may be directed to:

ZenGro Financial Corp.
Operating as ZenGro Tax
Email: contact@zengro.ca
Telephone: 416-500-5220