ZenGro Financial Corp., operating as ZenGro Tax, respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use our website, communicate with us, or obtain services from us.

Our privacy practices are intended to comply with applicable Canadian privacy legislation.

1. Personal Information We May Collect

Depending on your interaction with ZenGro Tax and the services you request, we may collect information such as:

Identification and Contact Information

• Name
• Address
• Telephone number
• Email address
• Date of birth

Tax and Government Information

• Social Insurance Number (SIN), where required
• CRA account and tax-related information
• Tax slips and tax returns
• Notices of Assessment or Reassessment
• Information regarding dependants, spouses, or other relevant individuals

Financial Information

• Income and expense information
• Banking information where necessary
• Investment information
• Business financial records
• Payroll information
• Bookkeeping records
• Invoices, receipts, and supporting documents

Business Information

• Business name and contact details
• Corporation information
• GST/HST information
• Payroll information
• Shareholder information
• Financial statements and accounting records

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited, referring website, and general website usage information.

2. How We Collect Information

We may collect personal information when you:

• Contact us
• Complete an online form
• Book a consultation
• Become a client
• Provide tax or financial documents
• Upload documents through an authorized client portal
• Communicate with us by email, telephone, video meeting, or other methods
• Use our website
• Subscribe to communications
• Authorize another person or organization to provide information to us

We may also receive information from third parties where you have authorized the disclosure or where permitted or required by law.

3. How We Use Personal Information

We may use personal information to:

• Provide tax, bookkeeping, payroll, and related services
• Prepare and file tax returns and other filings
• Maintain accounting and bookkeeping records
• Process payroll
• Communicate with clients
• Respond to inquiries
• Verify identity where appropriate
• Manage client relationships
• Process payments
• Maintain business and regulatory records
• Improve our website and services
• Prevent fraud or misuse
• Protect our systems and information
• Comply with legal, regulatory, professional, and governmental requirements

We limit collection to information reasonably necessary for identified purposes, subject to applicable law.

4. Consent

Where required, ZenGro Tax obtains consent for the collection, use, or disclosure of personal information.

The form of consent may depend on the sensitivity of the information and the circumstances.

You may withdraw consent in appropriate circumstances, subject to legal, contractual, tax, regulatory, or record-retention requirements.

This reflects PIPEDA’s general principle that organizations obtain meaningful consent and explain the purposes for which personal information will be used or disclosed. (Office of the Privacy Commissioner)

5. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose personal information where necessary to:

• The Canada Revenue Agency and other government authorities, when authorized or required
• Service providers that assist us in operating our business
• Technology and cloud-service providers
• Client portal providers
• Accounting, bookkeeping, or tax software providers
• Payment processors
• Professional advisers
• Regulatory or law-enforcement authorities where legally required

Service providers may only receive information reasonably necessary to perform their functions, subject to applicable contractual and legal requirements.

6. Storage and Protection of Information

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we handle.

These measures may include access controls, authentication, encryption where appropriate, secure document-sharing systems, backups, and other information-security practices.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, tax, regulatory, contractual, and business requirements.

When information is no longer required, it may be securely deleted, destroyed, or anonymized, subject to applicable requirements.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, improve user experience, and measure website performance.

Where applicable, third-party analytics or advertising services may also use cookies or similar technologies.

You may be able to control cookies through your browser settings or through cookie-management tools made available on our website.

The Office of the Privacy Commissioner specifically recommends that website privacy policies explain online information practices, including cookies and other non-visible tracking technologies. (Office of the Privacy Commissioner)

9. Marketing Communications

If you choose to receive promotional emails or other commercial electronic communications from ZenGro Tax, you may unsubscribe at any time using the unsubscribe option provided or by contacting us.

Canadian anti-spam rules generally require commercial electronic messages to satisfy consent, sender-identification and unsubscribe requirements. (CRTC)

10. Accessing or Correcting Your Information

Subject to applicable law, you may request access to personal information that ZenGro Tax holds about you and request correction of inaccurate or incomplete information.

PIPEDA includes individual-access principles allowing individuals to learn about the existence, use and disclosure of their information and challenge its accuracy. (Office of the Privacy Commissioner)

We may need to verify your identity before processing a privacy request.

11. Privacy Breaches

If a privacy or security incident involving personal information occurs, ZenGro Tax will assess and respond to the incident in accordance with applicable Canadian privacy requirements.

12. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services.

Their privacy practices are governed by their own privacy policies, and we encourage users to review those policies before providing personal information.

13. Children’s Privacy

Our website and services are not directed toward children for independent use. Where information about a minor is required for tax preparation or related services, it may be collected from or with the involvement of a parent, guardian, or other authorized individual, as appropriate.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal requirements.

The current version will be posted on our website with the effective or “Last Updated” date.

15. Privacy Contact

For questions, concerns, requests for access or correction, or other privacy matters, please contact:

Privacy Officer
ZenGro Financial Corp.
Operating as ZenGro Tax
Email: contact@zengro.ca
Telephone: 416-500-5220